Terms and Conditions

This website, www.flownaturalhealthandhealing.com.au is owned and operated by Louise Easaw ABN [73305142488]

This document sets out the Terms and Conditions you need to be aware of when using this website and having a Naturopathic consultation with Louise Easaw. Please take a moment to read them, as they set out your important rights and obligations. When you visit this website, use my services or purchase my products, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, please do not continue to visit this website [or purchase products from me].


 On this website you will find information on general health and wellbeing. Please be advised that this information is provided solely for education and is general advice.

Rights and Responsibilities

Please be aware that the generalised health information I provide is not a substitute for specialist advice tailored to your individual circumstances. There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services or products.

Any testimonials and promised results I display on this website are based on my experience and that of my previous clients. They are not guarantees that anyone else will achieve the same results. I may modify this information provided on this website at any time, including altering or deleting it without notice.

 Website Visitor Responsibilities

 Please be aware that any advice I have provided on this website, via blogs and downloadable resources is general advice only.

As a Naturopath I offer individualised treatment advice, specific to each individual. If you have a serious health condition or illness and are taking pharmaceutical medication you will need to make sure any natural medicine in the form of dietary advice, liquid, tablets, capsules is safe for you to take before doing so.

Every single herb and nutrient has a therapeutic range and safe dosage, which may vary from person to person depending on their health complaint or condition. It is only during a initial consultation or subsequent follow up appointment that I will be ensuring safety of natural medicine prescription for your individual case.

If you are taking any natural medicine supplement for your health condition whether or not you are on medication, you are doing so at your own risk. Please seek advice from your primary health care practitioner if you have any concerns or queries.

You should never commence a natural medicine supplement, liquid, tablet or capsule or dietary advice without consulting with a professional to ensure your own safety, well being and significantly reduce any risk of negative interactions or side effects.


This relates to a face to face online or phone initial appointment. Where I conduct a thorough case taking session to evaluate current health status and investigate the root cause of any health issues or symptoms presenting. Questions will be asked to assess how body systems are functioning (digestive, reproductive, respiratory, hepatobiliary, muscular, nervous, skin, urinary), evaluate family history and any genetic predispositions to illness, evaluate personal health history, dietary evaluation to investigate nutritional status and look for any potential deficiencies or food sensitivities, intolerances, allergies. Questions will be asked regarding current lifestyle, sleep habits, exercise, work, hobbies to evaluate if any improvements to lifestyle are needed to improve presenting health complaints or symptoms. A brief Iridology reading may be conducted towards the end of the consultation as well as other physical examinations such as skin, hair, nail, tongue and/or blood pressure. Any current medications or supplements will be documented and any relevant pathology tests will be looked at.

The initial consultation is required so I can have all the essential information required to formulate a specific natural treatment plan and appropriate natural medicine prescription. All factors must be considered and assessed to perform a holistic health review and identify important systems, pathology or symptoms that are a priority for treatment. A thorough case taking session is essential to have knowledge and understanding of what the client’s current health status is, what the purpose of his or her visit is and how I can help. Medications, Supplements and Pathology results are required so I can prescribe beneficial and safe natural treatment


My clients need to be aware and understand that I am not a medical practitioner and I cannot diagnose or cure any medical condition or illness. I do not claim to guarantee results even if I have had success with another client in a similar situation.

 During the consultation I need to know as much as possible about a symptom, illness, situation or response so I can make an accurate decision for advice and prescription to increase chances of improvements for you.

I need to know if you are allergic to any medication, food, drink, chemical, substance, herb, nutrient, supplement, material and/or animal/insect. I need to know if you are taking any drugs- pharmaceutical, legal or illegal.

I need to know if you are pregnant or trying to fall pregnant or are breast feeding.

I need to be informed if your situation or health status changes during the course of treatment, especially if falling pregnant, developing an illness or new symptoms arise.

I also need to know if anything about your health situation changes including development of a new illness, symptom or issue, pregnancy or any other health issue

I need to know if you have a filled prescription of a new medication or change of a current medication occurs or if you cease a pharmaceutical medication or supplement. Herbal medicine and Nutritional Supplements

 Please notify me if you experience any current symptom getting worse.

 Dietary Planning

I am qualified in Nutritional medicine which is a part of my Bachelor in Health Science (Naturopathy). This means I can legally provide nutritional advice to clients.

During the initial consultation I will evaluate your current diet and ask questions about what type food you are eating on daily basis. I will be asking you to provide me with examples of your breakfast, lunch, dinner, snacks and any deserts or treats you will eat. I will be asking about the amount of liquids you consume including water, coffee, tea and other beverages both non alcoholic and alcoholic. I will be asking you to specify what fruit and vegetables, animal and vegetarian protein sources, dairy and non dairy products, carbohydrates, fats and any other miscellaneous types of food you consume either regularly or occasionally.

I offer dietary planning as a service because it is essential to improve nutritional status, correct deficiencies and remove any food groups that may be causing sensitivities, intolerances, inflammation or contributing to the symptom or overall illness of the client.

A thorough dietary evaluation is essential to ensure a beneficial treatment plan is provided so I can make professional and accurate nutritional decisions. The consultation is a safe and non judgmental space and I want you to feel comfortable sharing your personal information about what you eat and drink. 

 Events and Workshops

Educational events and workshops which are based around different health topics. Most events will be based around Stress, Sleep and Fatigue. Each event may differ slightly and may involve a collaboration with one or more other health professionals, therapists, qualified instructors or coaches and business owners.

As a qualified Naturopath is it my responsibility that I am providing accurate and beneficial information with clinical significance. I will also only collaborate with other qualified health professionals, therapists, coaches, instructors or business owners who have sound knowledge and training in their industry. This is to ensure all activities and information provided is safe and beneficial for all parties involved.

I take considerable care to provide valuable information for these events and workshops but I cannot be responsible for how you use that of that information. Please be aware that the generalised health information I provide is not a substitute for specialist advice tailored to your individual circumstances. There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services or products in a one on one setting.


The content of this website is protected by copyright. No portion of this website may be copied or replicated in any form without the written consent of Louise Easaw. This website is for personal and non-commercial use only. All content may not be sold or copied without written permission. If you wish to share and content on social media this is allowed as long as it is linked back to this site.


[Forms of payment]

Payment for online consultation services must be paid before the consultation. Payment can be made online directly when booking your appointment. Alternatively, you can pay via direct bank transfer, the bank account details will be provided when an invoice is created


I have a strict 24-hour cancellation policy. If you have to cancel your consultation for any reason, please give me as much notice as possible.

If your consult is cancelled less than 24 hours, missed or cancelled last minute then 50% of the consult fee will be charged.

I understand that emergencies or unforeseen circumstances occur so please notify me as soon as possible so we can discuss this fee.


 I do not offer a refund for change of mind so I encourage clients to choose carefully.

I do not offer a refund for any herbal or nutritional liquids or products.



My website is a public place where interaction is encouraged. Acceptable and respectful behaviour is expected in the event of writing a comment or communicating when another person on www.flownaturalhealthandhealing.com.au I will delete any rude, offensive or any other comments that I deem unacceptable.


I love to work with other health professionals, business owners and experts in the health and wellness industry. I will be collaborating from time to time with others for events, workshops and share content in the form of blogs.

From time to time I will publish a blog written by a guest and share their business or health journey if relevant and aligns with my own business values. I will oversee any content that is written by them before publishing on my website.



Flow Natural Health and Healing is located in Victoria and is subject to the governing law of Victoria.


If you have any issue or complaint arising out of your use of this website or these terms and conditions, Louise Easaw and Flow Natural Health and Healing agree to make a genuine effort to resolve the dispute through negotiation and discussion


It is a condition precedent to the right of either party to commence litigation other than for interlocutory relief that it has first offered to submit the dispute to mediation. Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.

Further questions or concerns

If you have any other questions, issues or concerns about these Terms and Conditions that have not been dealt with in this document please contact Lou via email lou@flownaturalhealthandhealing.com.au